What Is A Chatbot?
A Chabot is a computer program that interacts with humans and is available 24/7. Users can ask and respond to Chabot questions by using plain language. This ensures that your website visitor is assisted in the moment of need.
There are two different types of Chatbots: Conversation-orientated or Goal-orientated.
Conversational chatbots allow users to submit any query where the chatbot then attempts to keep the user engaged, by giving an appropriate answer.
Goal-orientated chatbots are multiple choice bots, which have been pre-scripted and can be controlled. It focuses on achieving a single goal, where one answer leads to another option.
Why Do I Need A Chatbot?
Staffing a call center around the clock can be extremely expensive. A chatbot, however, can answer questions 24/7, even on holidays.
83% of online shoppers need support during shopping. Chatbots can provide Extensive Customer Assistance in real-time like a sales person in a real store.
Chatbots can be designed to give automatic answers to repetitive questions and to forward the more complicated requests to a real person. So, the sales person focusses on more important queries rather than on the easy question.
Higher Conversion Rate
A good website is able to generate leads. Sometimes website visitors lose interests in the process before they become a lead. A chatbot entertains the visitor by asking the necessary questions, persuading them and generate a lead for you. Ultimately, a chatbot improves the quality of the lead as it can qualify prospects to a much greater degree.
By making use of a chatbot you can avoid increasing your staff or trying to offer human support 24/7. Implementing a fully functional chatbot, is much cheaper and faster than creating a cross platform app or hiring employees for each task. In the end, the potential to reduce operating costs is one of the clearest benefits of using a chatbot.
According to Chatbots Magazine, implementing virtual agents can help businesses to save up to 30%. Chatbots are easily customisable to meet different needs. The costs of keeping them updated are relatively low.
According to industry research, Chatbots are predicted to deal with 90% of all client inquiries within 5 years.
Enhance Customer Engagement
Integrating a chatbot with your website improves customer engagement. To retain website visitors, customer engagement is essential. A well-designed chatbot engages with a visitor and keeps them interested by sharing relevant information that helps them to make informed decisions. Ultimately, the visitor will perform the desired function before leaving your website.
Serve Multiple Clients Simultaneously
A well-designed chatbot can simultaneously have conversations with thousands of people. They maintain constant and friendly customer interaction, eliminating customer irritation from cold calls. This forms a favourable basis for pushing notifications and showcasing new products and services.
So In Coclusion...
Chatbots are not meant to replace complex human conversations. They can assist, but they are still evolving and improving. Chatbots are changing online user experiences, moving users away from complex websites and apps and providing simplified command-line interface that are adjustable for everyone.